Help centre

Support

Answers to the questions players ask most, and a direct line to our team when you need one. Support is staffed every day of the week.

  • Support tickets

    Best for orders, payments and account problems.

    Our team replies right on the ticket

    Open a ticket

  • Discord community

    Talk to our team and other players.

    Open every day

    Join the server

  • Email

    team@storenexus.in

    Replies within one business day

    Send an email
  • Track an order

    Check the delivery status of any top up using your order number.

    Open purchase history
  • Refund policy

    See when an order can be refunded. Refunds are always paid to your Nexus Wallet.

    Read the policy
  • Delivery delays

    Orders during game maintenance can take longer than a minute.

    See what to do

Browse help articles

Search by keyword or filter by topic. Most questions are answered here.

Talk to our team

Open a ticket and a support agent will reply on it. Add screenshots, follow up as often as you need, and keep every conversation in one place.

Sign in to open a ticket

We never ask for your game password or a one time code. Anyone who does is not from Nexus Store.